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Drakaris Casino Privacy Policy — Canada
Your data belongs to you. At Drakaris Casino, we treat it that way.
This Privacy Policy explains what personal information we collect when you register an account or use our services, why we collect it, who we share it with, and what rights you have over it. By creating a Drakaris account or making a deposit, you confirm that you have read and understood this policy.
If anything here is unclear, our support team is available 24/7 — reach us via live chat or email at any time.
1. What Information We Collect
We collect only what we need to run your account, process your transactions, and meet our legal obligations as a licensed operator serving Canadian players.
| Data Category | What It Includes |
|---|---|
| Account & Identity | Full name, date of birth, home address, email, phone number, government-issued ID submitted during registration or KYC verification |
| Financial | Payment method details, deposit and withdrawal history, transaction amounts, currency preferences. Full card numbers are handled by our licensed payment processors — not stored on our servers |
| Technical & Usage | IP address, device type, browser, operating system, session length, pages visited, game activity including titles played, stakes, wins, and losses |
| Communications | Records of your contact with our support team via live chat, email, or phone — including any documents you submit during those exchanges |
| Marketing Preferences | Your opt-in or opt-out status for promotional emails, SMS, and push notifications |
2. How We Use Your Information
Every piece of data we collect serves a specific purpose. We do not collect information speculatively or for uses we haven't identified.
We use your data to:
- Create, verify, and manage your Drakaris player account
- Process deposits, withdrawals, and bonus credits
- Detect and prevent fraud, money laundering, underage gambling, and play by self-excluded individuals
- Meet our obligations under Canadian regulations including PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy law
- Operate loyalty rewards, cashback calculations, and promotional offers
- Send account and transaction communications — and, with your consent, promotional messages
- Analyse platform performance and improve our game selection, payment options, and support quality
- Handle support requests and resolve disputes
3. Legal Basis for Processing
We process your personal data on the following grounds:
- Contract performance — to operate your account and deliver the services you signed up for
- Legal obligation — to comply with anti-money laundering, identity verification, and gaming regulatory requirements applicable in Canada
- Legitimate interest — to protect the security and integrity of our platform and prevent fraud
- Consent — for marketing communications, which you can withdraw at any time
4. Who We Share Your Data With
We do not sell your personal information. Period.
We share data only where necessary, with the following categories of third parties:
| Recipient | Purpose |
|---|---|
| Payment processors and banking partners | Processing deposits and withdrawals |
| Identity verification providers | Confirming age and identity during KYC |
| Fraud and AML prevention services | Detecting suspicious activity |
| Regulatory bodies and licensing authorities | Compliance with gaming licence conditions |
| IT infrastructure and hosting providers | Under strict data processing agreements |
| Law enforcement | When legally required by valid legal process |
Every third party with access to your data is contractually bound to protect it and use it only for the stated purpose.
5. How Long We Keep Your Data
Account and transaction records are retained for the duration of your active account, and for a further period required by applicable Canadian law — typically five to seven years after account closure, in line with anti-money laundering and tax regulations. Marketing data is kept only until you withdraw your consent.
6. Your Rights as a Canadian Player
Under PIPEDA and provincial privacy legislation, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Withdraw consent for marketing communications at any time
- Request deletion of your data, subject to our legal retention obligations
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To exercise any of these rights, contact our support team through the channels listed on our website. We will respond within the timeframe required by applicable law.
7. Cookies and Tracking
Our website uses cookies and similar technologies to keep you logged in, remember your preferences, measure site traffic, and personalise content. You can manage cookie settings through your browser at any time — disabling certain cookies may affect how parts of the site function. Full details are available in our Cookie Policy.
8. Data Security
We apply industry-standard technical and organisational measures to protect your data — including encryption in transit, strict access controls, and regular security reviews. No transmission or storage method is completely immune to risk, and we cannot guarantee absolute security, but we operate to a standard we would expect applied to our own information.
If a breach occurs that poses a significant risk to your rights, we will notify you and the relevant Canadian privacy authority in line with our obligations under PIPEDA.
9. International Data Transfers
Your data may be processed in countries outside Canada, including countries that do not have equivalent privacy protections. Where this occurs, we put contractual safeguards in place to ensure your data is handled to a standard consistent with Canadian privacy law.
10. Minors
Drakaris Casino is strictly for players who have reached the legal gambling age in their province — 19 in most Canadian provinces, 18 in Alberta, Manitoba, and Quebec. We do not knowingly collect data from minors. If an account is found to belong to a minor, it is closed immediately and any balance is handled in accordance with applicable regulations.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Material changes will be communicated by email or via a notice on our website. Continued use of Drakaris services after a change takes effect constitutes acceptance of the updated policy.
Last reviewed: 2025
Frequently Asked Questions
Does Drakaris Casino sell my personal data?
No. We do not sell, rent, or trade your personal information to any third party for commercial purposes. Data is shared only with service providers who are contractually bound to protect it, and only where necessary to operate your account or meet legal requirements.
What is KYC and why does Drakaris require it?
KYC stands for Know Your Customer. It's a standard verification process required by gaming regulators and anti-money laundering law. Before processing a withdrawal, we verify your identity using government-issued ID. This protects both you and the integrity of the platform.
How do I access the personal data Drakaris holds about me?
Contact our support team via live chat or email with a request. We will provide a summary of the personal data associated with your account within the timeframe required under PIPEDA.
Can I ask Drakaris to delete my data?
Yes, subject to legal retention requirements. Certain transaction and identity records must be kept for a period after account closure to comply with anti-money laundering and tax regulations. Outside of those obligations, we will remove your data on request.
How do I stop receiving marketing emails from Drakaris?
Every marketing email from Drakaris includes an unsubscribe link. You can also update your communication preferences directly in your account settings, or contact our support team to opt out immediately.
Who do I contact if I have a privacy complaint?
Start with our support team — most issues can be resolved directly. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Does Drakaris use cookies?
Yes. We use cookies to keep your session active, remember your settings, and analyse site usage. You can manage cookie preferences through your browser settings. Disabling functional cookies may affect how the site performs for you.